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Digital Espionage: How to Conduct Effective Online Competitor Analysis

Any successful business owner will tell you that understanding your competition is akin to wielding a secret weapon. Knowing who your competitors are, what they excel at, and where they fall short can provide invaluable insights for your own business strategy. This is where online competitor analysis comes into play. 

Picture uncovering the secret sauce of your competitors, spotting hidden opportunities, and creating a strategy that puts that data to work.  By the time we’re done, you’ll have practical tips to not only survive but thrive – and watch your competitors wonder how you did it.

Step 1: Define Your Competitors

Before you dive into analyzing your competition, you need to define who they are. For local businesses, competitors can vary, from nearby stores offering similar products or services to online businesses encroaching on your market share. Here’s how to get started:

Identify Direct and Indirect Competitors: Direct competitors are those businesses offering similar products or services to the same target audience. Indirect competitors may offer different products or services but still compete for your audience’s attention and budget. 

Consider Online and Offline Competitors: While we’re focusing on online competitor analysis, remember that some of your fiercest competitors may not have a strong online presence. Consider both online and offline competitors to get a comprehensive view. 

Step 2: Identify Competitor Strengths and Weaknesses

Understanding what makes your competitors tick is essential. Analyze their strengths and weaknesses to discover opportunities for your business:

Evaluate Their Websites: Start by visiting their websites. Pay attention to design, user-friendliness, and the overall customer experience. Take note of their unique selling propositions (USPs) and how they position themselves.

Assess Their Content: Dive into their content strategy. Are they regularly publishing blogs, articles, or videos? Evaluate the quality and relevance of their content. Look for gaps where you can provide better or more informative content. 

Step 3: Analyze Their Online Presence

An impressive online presence can significantly impact a local business’s success. Here’s how to assess your competitors’ online presence:

Review Their Website SEO: Utilize tools like Moz or Ahrefs to analyze their website’s SEO. Look at their keywords, backlinks, and organic search rankings. This information can help you understand their content strategy and areas where they excel.

Examine Social Media Engagement: Visit their social media profiles. Analyze their follower count, engagement rates, and content posting frequency. Identify which social platforms are most effective for them. 

Step 4: Examine Their Content Strategy

Content is a powerful tool in the digital age. Analyze your competitors’ content strategy to see what’s working and what isn’t:

Content Types: Identify the types of content they produce, such as blog posts, videos, podcasts, or infographics. Determine which formats resonate most with their audience.

Content Quality: Assess the quality of their content. Is it well-researched, informative, and engaging? Look for opportunities to provide better content on similar topics. 

Step 5: Investigate Their Social Media Strategy

Social media plays a pivotal role in modern business competition. Here’s how to evaluate your competitors’ social media strategies:

Platform Usage: Determine which social media platforms your competitors are active on. Focus on those that yield the most engagement and results for them.

Engagement Metrics: Analyze their social media engagement metrics, including likes, shares, comments, and follower growth. Identify trends and successful strategies. 

Step 6: Assess Their Online Reputation

Online reputation can make or break a local business. Here’s how to scrutinize your competitors’ online reputation:

Review Online Reviews: Investigate customer reviews on platforms like Google, Yelp, Facebook and their website. Pay attention to both positive and negative feedback. Identify common complaints and areas where your competitors excel.

Monitor Brand Mentions: Use tools like Google Alerts or Mention to track when your competitors’ brands are mentioned online. This can provide insights into their online reputation beyond review platforms. 

Step 7: Study Their Customer Engagement

Customer engagement is essential for building loyalty. Here’s how to analyze your competitors’ customer engagement strategies:

Review Customer Interactions: Evaluate how your competitors interact with their customers online. Look for patterns in responses to comments, questions, and feedback.

Identify Engagement Tactics: Determine which engagement tactics your competitors use. This might include contests, giveaways, or customer appreciation posts. Consider how you can adapt similar strategies for your business. 

Step 8: Keep an Eye on Their Online Advertising

Online advertising can be a game-changer. Here’s how to assess your competitors’ online advertising efforts:

Identify Ad Platforms: Determine which advertising platforms your competitors are using. Are they running Google Ads, Facebook Ads, or other paid campaigns?

Analyze Ad Creatives: Review their ad creatives. Consider the messaging, visuals, and calls to action. Identify elements that catch your eye and analyze their effectiveness. 

Step 9: Utilize Online Tools and Resources

To conduct a thorough competitor analysis, leverage a range of online tools and resources:

SEMrush: Use SEMrush to analyze competitors’ websites, keywords, and paid advertising strategies.

BuzzSumo: Discover which content is performing best in your industry and who the key influencers are.

Google Alerts: Set up alerts to monitor mentions of your competitors online.

Social Media Analytics Tools: Platforms like Hootsuite or Buffer offer analytics to track competitors’ social media performance. 

Step 10: Implement Improvements

Now that you’ve gathered valuable insights from your competitor analysis, it’s time to implement improvements: 

Prioritize Actions: Focus on the most significant opportunities for improvement based on your analysis.

Create an Action Plan: Develop a clear action plan with specific steps and timelines for implementation.

Monitor Progress: Regularly review your progress and make adjustments as needed. Competitor analysis should be an ongoing process. 

Online competitor analysis is a powerful tool for local businesses looking to gain a competitive edge. By defining your competitors, identifying their strengths and weaknesses, and leveraging online tools, you can position your business for success. Remember, the digital landscape is ever-evolving, so continuous monitoring and adaptation are key. Stay proactive, keep learning from your competitors, and watch your business thrive in the local market.

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Picture of Charles Musselwhite

Charles Musselwhite

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Charles Musselwhite is an author, speaker and  co-founder of Musselwhite Marketing (est 2009) along with his wife Linda Musselwhite, together they are “CaLM” (Charles and Linda M). He is the creator and author of the digital marketing 7 Pillar System. He subscribes to a  “No Nonsense No Drama Marketing”.

Based on how they took a business from $400,000 (IN DEBT) to over $1,000,000 in bid work in 60-days he wrote:

  1. 7 Pillars of Digital Marketing for Insurance Agencies
  2. 7 Pillars of Digital Marketing for Contractors

Connect with Charles on LinkedIn.

 

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